Point of Views Outsourcing India Phillipines Sri Lanka

Resources

Please go through some of the successes we have had, what our customers have to say and the views expressed by the company’s subject matter experts.

Resources

	Brochures
	Success Stories
	Point of Views
	White Papers
	Thought Posts

Point of Views

	Customer Intelligence - The New Age Success Mantra : In today's highly competitive environment, customer intelligence is a crucial differentiator in business. The ability to gather and act on customer intelligence effectively in real-time often makes the difference between business success and failure..... Download
	Outsourcing Customer Service in Emerging Markets : In tapping the compelling growth opportunities in emerging markets, organizations would do well to outsource their customer service operations to a trusted partner that can deliver cost savings and robust customer engagement..... Download
	Customer Service: The New Profitability Lever : In a Knowledge Economy, Organizations are Finding That Differentiated Customer Service is the Only Way to Make an Emotional Connect with the Customer and Gain his Loyalty..... Download
	Constant Change Requires Dual Focus of Chief Financial Officers : These include not just the capital investment in design and implementation of a new core clinical system, but also the system’s operations and revenue generation functions..... Download
	A Frost & Sullivan Executive Briefing: Customer Experience Transformed : Enterprises with expansive care, billing and service/sales agents have come to understand just how important an asset the contact centre has become.... Download
	Boost Outsourcing Performance with Process Excellence Description : The first paper in this series of three looked at the overall approach to process excellence In best of breed BPO providers.... Download
	Process Excellence Delivering Enhanced Operational Performance Managements Description : This paper – the last in a series of three – looks at the importance of performance Management initiatives in delivering added.... Download
	Process Excellence Delivery Value for Outsourcing Projects Description : MIn addition to reducing costs and enabling improved focus on core business, working with a Business Process Outsourcing (BPO).... Download
	Social Media for Customer Service Description : Digital customers and the potential of social media as a channel for customer service compel companies to embrace a holistic.... Download
	Social Media - May I help You Description : A social media marketing ecosystem is a business imperative in the digital age. Companies must monetise social media by listening.... Download

Testimonials

" Firstsource has really embraced web chat services and adopted online customer engagement as a value added service to its clients that not only importantly improves the customer experience, drives up customer satisfaction and reduces costs, but also, delivers high sales conversion rates and additional revenues. Firstsource’s professionalism and approach to training its advisors in using web chat for delivering customer service and customer sales, has been first class. As a result, Firstsource and its agents have triumphed in our annual awards across a range of categories "

- LivePerson Partnership Manager