Insurers are under pressure not only to retain customers and reduce costs but also to comply with increased regulation and retain market share in response to a market that has been opened up by the online aggregators, as well as the ease of online comparison shopping.

Outsourcing key support functions for insurance enables these institutions to flex up with mergers and acquisitions, or downsize rapidly, accelerate NPI, and do it all with the flexibility and cost effectiveness that comes with not owning any assets.

 

" We have enjoyed a successful partnership with Firstsource over many years, they have worked hard to support the growth of our business and regularly review the value they can add."

Sue Longthorn,
Director Customer Service, Admiral Insurance