The global banking and financial services industry has been witnessing unheralded disruptions since the last couple of years. As a result, today, companies across the spectrum are faced with extraordinary challenges - increased regulatory control, need for additional capital and larger bad loan reserves, higher administrative costs amidst greater margin besides pricing pressure – while addressing increasing customer expectations.
Regardless of the challenges, banks are working towards adopting an agile approach to meet the pace of disruptions. A renewed approach to customer relationship, partnering customer management experts is a part of this approach. Being a partner to leading banking and financial services companies, Firstsource clearly understands the challenges and working as financial service provider that helps companies focus on their core competence by taking responsibility of customer management.
To do this, Firstsource has more than 5,000 of its 27,000 employees dedicated to serving banking and financial services clients across its global delivery centers located in the US, UK, India & Philippines, with 70% of the services delivered onshore in the client's geography. Firstsource offers end-to-end contact center and back-office processing services across the entire customer life-cycle – from customer acquisition, application processing, customer care and retention, account administration, claims processing, and collections. This end-to-end process knowledge, coupled with deep domain expertise, and a global delivery footprint gives Firstsource the depth, breadth and flexibility to offer clients reliable, industry leading solutions that enhance the customer experience while reducing costs.