Change is the natural corollary of growth with rapid innovations in technology and increasingly changing consumer behavior. The telecom industry has witnessed exponential and radical changes in the last decade than in any other decade in history. Telecom companies have to constantly reinvent their product and service offerings aligned to consumer trends notwithstanding intrinsic challenges of operational costs, customer service, productivity enhancement and sustained profits.

With over a decade of rich-industry experience having partnered with some of the leading telecom companies globally including UK, US, India and Australia, Firstsource specializing in telecommunications outsourcing services that enables telecom companies to take advantage of services offered in various segments such as - wire-line, wireless, cable and broadband services – so as to improve overall customer experience. Firstsource’s clients have leveraged the company’s competence and domain knowledge to drive transformational initiatives enabling profitable business outcomes.Our Telecom BPO services:

Customer Acquisition	Sales and Marketing Manage prospect Qualify and educate the customer Sales negotiations Add-on sales Customer data
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Provisioning	Order Fulfillment Account administration and management Order management and Provisioning Porting support
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Account Servicing	Sales & Support Customer Service and Escalation management Multi-level technical support
	Billing & Revenue Assurance Billing inquiries Account updates and consolidation Fraud Management
	Receivables & Collections Management Credit limit / expiration Inbound internal handoff calls High usage management Early stage Late stage
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Retention	Saves and Retention Dispute resolution Increasing customer awareness for chosen plan Increase tolling Contract renewal Data capture / data mining Loyalty / retention programs Customer profiling and plan analysis Customer profitability analysis cost to save

" Firstsource are always willing to work hand in hand with TalkTalk to ensure that the best result is gained for the customer, whilst giving a very good customer service..."
Simon Rawlings,
Head of Credit & Collections- TalkTalk Group