Firstsource helps communication service providers in managing billing related queries raised by their customer that include:

	Billing inquiries
	Account updation & consolidation
	Check remittance processing
	Disputes & complaints handling
	Payments / cash applications
	Refunds and credits

" with support from Firstsource, giffgaff has been able to launch a truly innovative mobile service that breaks boundaries in customer service and satisfaction. We have changed the approach to customer service with a radical, low cost, hands-off service model that still delights our customers. Firstsource’s willingness to embrace social media has helped us to be agile and responsive and establish a strong basis for growth. "

- Robbie Hearn,
   Head of Membership    Experience, giffgaff