Matthew Vallance
Managing Director and CEO
Matthew has been responsible for driving the company’s Banking and Financial Services, Telecom and Media businesses globally. Prior to this, he was responsible for establishing the company’s presence in the UK market. He joined Firstsource in 2002, through its acquisition of CustomerAsset, where he was part of the start-up management team in 2000.
Prior to joining CustomerAsset, he founded an offshoring advisory business, before which he held various leadership positions in the area of technology marketing and communications, including two years as head of the Indian subsidiary of Text 100 Plc.
Matthew holds a Diploma in Marketing from the Chartered Institute of Marketing and a Bachelor of Arts (Honours) degree in European Business Studies from Buckinghamshire Chilterns University College, UK
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Rajesh Subramaniam
Deputy Managing Director and Chief Financial Officer
Rajesh has an overall work experience of 17 years with organizations including ICICI Bank, KPMG, E&Y, Pioneer ITI AMC (now part of Franklin Templeton) and GIV Venture Partners, in leadership roles.
Prior to joining the Company in 2011 as Dy. MD & CFO, he was the Managing Director of Walden India Advisors Private Limited, responsible for leading all investment initiatives and managing portfolio companies. He has also been the CFO of Firstsource from November 2002 to June 2008. During his tenure with the Company, he was instrumental in building the Company to its IPO. He was also responsible for Strategy, M&A and Corporate Development.
Rajesh has completed his MBA from Richmond College, London, and is a commerce graduate from Madras University.
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Gaurav Bahadur
Executive Vice President – Human Resources
Gaurav has over 17 years of experience in the human resources function. As an HR specialist, he has managed all aspects of this function. He joined Firstsource in 2010 from Vodafone Essar, where he was Vice President – Corporate Human Resources. He played a key role in the HR integration, as the company expanded to 23 circles from 13 during his tenure.
Prior to this, he also worked in Yahoo, Hutchison Max Telecom, Philips India and Mahindra & Mahindra.
Gaurav holds a Bachelors degree in Science, majoring in Chemistry from St Xavier’s College, Mumbai and has done his masters in Personnel Management from Symbiosis Institute of Business Management, Pune.
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Chandeep Singh
Executive Vice President - Process Excellence
Chandeep has 15 years of experience during which he has helped implement TQM & ISO 9000 in various industries including automobile, processing & telecom. He is the winner of Six Sigma and Business Deployment Leader of the Year awarded by the Times Group India in 2008.
Chandeep's prior experience includes stints with American Express and General Electric (GE).
He holds a Master's degree in industrial engineering from the University of South Florida and a graduate degree in industrial engineering from the Thapar Institute in Patiala. He is also lead auditor accredited from Cranfield University and a certified Master Black Belt from General Electric.
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Smita Gaikwad
Global Head - Marketing and Communications
Smita has over 18 years of experience in the field of Communications, Branding, Public Relations, Corporate Social Responsibility and Marketing.
Prior to joining Firstsource, Smita headed Marketing and Corporate Communications at WNS handling the entire gamut of communication activities including Internal & External communications, Advertising, Media Relations, Online and Direct Marketing, Brand Campaigns and Corporate Social Responsibility. She has also worked with corporate communications teams of Principal Financial Group and Thomas Cook.
Smita holds a Bachelor of Arts (B A) from the Mumbai University and a Diploma in Mass Communication from St Xavier’s Institute of Communication, Mumbai.
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Sean Canning
Senior Vice-President - Customer Management, North America and Europe
Sean is responsible for running the company’s Customer Management horizontal all over North America and Europe.
He has over 20 years of experience in the contact centre industry across a variety of roles, having worked for companies such as Stream and British Telecom. Sean holds an MBA from the University of Ulster and is a seasoned customer management services professional.
Sean is currently a Board member of Business in the Community and Chair of Business in the Community’s North West Leadership Team. He is also Chair of Derry City Council’s Investor Forum as well as Chair of a School Board of Governors.
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Sanjay Venkataraman
President - Customer Management, Asia
Sanjay has over 22 years of work experience and currently heads the Asia Business Unit at Firstsource. Prior to joining Firstsource, Sanjay worked with Mahindra Satyam as Head – South Asia responsible for all of the company’s business in the Indian sub-continent.
He was the Country Manager & Director of India operations with Dell. Sanjay was also an entrepreneur, establishing Knowledge Dynamics, which was later acquired by Satyam in 2005. He had stints with Wipro and IBM.
Sanjay has a Bachelors degree in Electrical Engineering from Bharathiar University.
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Thomas J. Watters
President - Global Healthcare Solutions and CEO, North America
Thomas has over 20 years of experience in the healthcare industry. He was most recently the COO of the Healthcare vertical at Firstsource.
He was a key driving force behind the vision and growth of MedAssist which was acquired by Firstsource. He has long been recognized as an industry thought leader with a focus on, and commitment to, organizational excellence and exceptional customer service.
Thomas holds a Bachelor of Science degree in Accounting from the University of Kentucky.
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Gayatri Anandh
Head - Technology
Gayatri is an experienced technology professional with expertise in contact centre technologies. She has been instrumental in architecting IT designs, delivering projects and providing IT services support to Firstsource customers for the last eight years.
Gayatri has over 20 years of experience with companies like L&T, GEC Alsthom, UB Engineeering and Infosys.
She is an electrical engineering graduate from Delhi College of Engineering and holds a diploma in network centered computing.
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