Firstsource is an innovative provider of customer-centric business process services. With a network of 47 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides consulting services with outsourcing solutions to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence.
Driven by the Rightshore delivery model, the company ensures client proximity, better understanding of the domain as well as the market, and more effective communications so as to ensure delivery excellence.
Client Profile
Over 100 global clients including 21 Fortune 500 and 9 FTSE 100 companies
Banking and Financial Services
|
8 of the Top 10 Credit Card Issuers in the US |
|
Leading Irish Bank |
|
UK’s Largest Retail Bank and Mortgage Lender |
|
Leading Credit Card Issuer in the UK |
|
One of the Top 5 Private Banks in India |
Insurance
|
One of the Top 3 Car Insurance Companies in the UK |
|
One of the Leading Auto Insurers in US |
 |
India’s Leading Private Life Insurer |
Telecommunications
Media and Publishing
|
3 of the World's Largest Trade Publishers |
|
World’s Leading Online Retailer |
|
Global Academic (K12) Publisher |
|
World’s Leading Business Information Provider |
|
Global Leader in Online/Digital Magazine Retail |
Healthcare
|
5 of the Top 10 Health Insurance/Managed Care Companies in the US |
|
800+ Hospitals in the US |
|