An increasing number of services organizations are driven by customization, competence and arbitrage. Having closely associated with leading services organizations, the team at Firstsource preempted these critical customer services drivers and established delivery centers in locations where clients’ business objectives could be effectively accomplished.
Over the past decade, the company has demonstrated the ability to rapidly scale, increase productivity, providing business solutions , transaction processing and manage complex processes across multiple industries, having varying business goals, with 70% of the services being delivered from the same geography where the client is located.
The key element of Firstsource’s growth is its global marketplace. The company has 48 delivery centers across India, Ireland, Philippines, Sri Lanka, UK and US.