Client Testimonials

What is so brilliant about Firstsource is their absolute focus on compliance. Their quality is second to none. What is truly fantastic is that they are recognized for being such a quality operation, they deliver sales and they get fantastic quality and you know what, they are really great people to work with as well. Thumbs up Firstsource! You have done a great job for Sky and I hope that we continue to work really successfully together in the future..”

“Firstsource have been very responsive to our needs and we are now reaping the rewards of moving to a ‘cost’ model, rather than the traditional ‘service’ model for our Collections Operation. Communication channels with Firstsource are excellent, and we have built a efficient two-way relationship to the benefit of both parties. I would recommend Firstsource as a potential outsource partner.”

Simon Rawlings, Head of Customer Finance, TalkTalk Group

“with support from Firstsource, giffgaff has been able to launch a truly innovative mobile service that breaks boundaries in customer service and satisfaction. We have changed the approach to customer service with a radical, low cost, hands-off service model that still delights our customers. Firstsource’s willingness to embrace social media has helped us to be agile and responsive and establish a strong basis for growth.”

Robbie Hearn, Head of Membership Experience, giffgaff

“Working with the Firstsource team over the past 15months has proved to me just how invaluable a flexible partnership is. I have been impressed with their diligence, passion and alignment of values particularly in the customer space and am looking forward to further deepening our partnership over the coming months”

Marge Connelly, COO, Barclaycard

“With its deep knowledge of the mortgage business, Firstsource has really demonstrated that it can work with us as a strategic partner and deliver not only timely, accurate mortgage processing, but provide real insight and added value to the business. The value that Firstsource has added has not only saved us money but also generated increased revenues”

Jessie Moorhouse, Offshore Relationship Manager, Lloyds Banking Group

"Our partnership with Firstsource provides us the flexibility we need to adapt quickly to changes in product volume.”

VP Operations - One of the largest US third-party administrators

"Through our partnership with Firstsource we have leveraged their strengths of process management and skilled resources to improve both our processing windows and accuracy; the product of which, is better service at a reduced cost."

"Firstsource has shown an ability to excel on some of our toughest papers. They took top honors for 2006 in our Primary and Secondary placement batches, and have shown themselves to be equally productive and efficient, while not compromising on professionalism. Simply put, it is a pleasure to work with this organization."

Deputy Manager - A leading financial services organization

“Firstsource has delivered significant value by partnering with us to implement (our) offshoring initiative in India. Firstsource’s local market understanding is strong and their expertise in the Indian market coupled with their ability to structure flexible operational models for clients has resulted in the rapid delivery of our state of the art, fully owned facility.”

Chief Executive - A leading insurance company

“Firstsource’s ability to handle complex business initiatives in accelerated timelines and yet be flexible has been demonstrated time and again. Despite the many challenges associated with a multi-center, multi-city operation, they have managed seamless transition of operations against tight deadlines."

Outsourcing Manager - A leading UK motor insurance company

“Firstsource excels at managing our call center.  In the past, this area was a problem for us and consumed excessive amounts of valuable management time.  Now that Firstsource oversees the call center, we rarely even discuss the function because it is so well run and seldom hits our radar screen.”

Gary Breuer, Vice President, Revenue Cycle, Alexian Brothers Health System

“Firstsource’s MedAssist® eligibility services and patient financing (MAP™) are key components of our patient financial services toolset.”

“Very flexible and open to organizational needs. True partners.”

"We have worked with Firstsource for a number of years with outsourcing various publishing services, specifically archiving of content for our K-12 publishing program.  We have found the quality to be exceptional, the turnaround time to be very good, and their ability to handle significant changes in volume and diversity of format to be very helpful."

Global Production Services, A Leading US Academic Publisher

"I sincerely appreciate the Firstsource teams dedicated approach to teamwork, delivery and quality, and consistently meeting or exceeding our expectations. The results for our company have proven to be measurably valuable to our business, and we look forward to continuing and growing the partnership."

"We have been working with Firstsource for the last year and a half and it has been a great journey so far. We have enjoyed working with the team at Firstsource as they are very reliable in terms of schedule, quick turnaround time without compromising on Quality. The team has also improved their systems/workflows and delivered more titles in some months when the in-flow of the titles sent for conversion was high. The team understands how to work under pressure.

We have made various requests for testing various scenarios or technologies and Firstsource has always been proactive and open-minded for these tests. Firstsource has developed made their workflows and systems very robust for our requirements and provided with good material at all times.

The communication with the team has also been very good as the team is very responsive. We have always been very impressed with the quality of the reports and dashboards prepared for us as requested and the information provided is always clear to understand.

We are glad to be working with the team and it has been a pleasure."

“Firstsource has really embraced web chat services and adopted online customer engagement as a value added service to its clients that not only importantly improves the customer experience, drives up customer satisfaction and reduces costs, but also, delivers high sales conversion rates and additional revenues. Firstsource’s professionalism and approach to training its advisors in using web chat for delivering customer service and customer sales, has been first class. As a result, Firstsource and its agents have triumphed in our annual awards across a range of categories”

LivePerson Partnership Manager