Firstsource is a leading global provider of business process outsourcing (BPO) services offering a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.
Firstsource leverages its Rightshoring approach that is best suited to clients’ business. We offer the benefit of our global delivery model across 42 world class centers and over 24,000 employees across India, US, UK and the Philippines. This model allows us to meet the needs of our clients in a timely, efficient and cost effective way.
Founded in 2001, Firstsource has quickly risen to the top of the BPO and contact center industry and built a reputation for high quality service and proven results. Firstsource has been ranked by NASSCOM amongst top 10 ITES-BPO companies in India from 2003-2008. Our world class Process Excellence / Operational Excellence capability has been consistently recognized by our clients and industry associations/advisors like IAOP, IQPC, Everest, McKinsey etc. We won 8 Six Sigma awards from IQPC (International Quality and Productivity Center) in 2007-08. In 2009, Firstsource was recognised as the Investor of the Year in the UK Trade & Investment (UKTI) awards for the number of jobs established in the UK.
Firstsource is listed on India’s leading stock exchanges, the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).
Firstsource provides Business Process Outsourcing (BPO) services across the customer life cycle that cover:
We offer customized business process management solutions across key industries:
Firstsource has leading global clients including over 35 Fortune 2000 rank companies. Our Clients include:
- 20 Fortune 500 companies
- 8 FTSE 100 Companies
- Three of the 5 largest US banks
- Nine of the 10 largest US credit card companies
- One of the top 5 UK bank
- One of the largest Indian banks
- Two of the world’s top 10 telecom companies
- 2 leading Indian mobile services providers
- FTSE 100 media company
- Five of top 10 US healthcare insurance companies and managed care companies
- Two of the largest Blue Cross Blue Shield companies
- Over 1000 leading hospitals in the US