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Our Accolades

Awards


Firstsource wins UK Trade & Investment's (UKTI) Investor of the Year Award 2009:
Firstsource is the largest foreign investor in the contact center & shared services sector with 2 operation centers employing over 1900 people


Everest Outsourcing Excellence Award 2008
Firstsource’s long standing partnership with Lloyds TSB has earned the “Most Flexible Partnership" award in the distinguished 2008 Outsourcing Excellence awards sponsored by Everest Consulting Group


National Outsourcing Association (NOA), UK Awards:
Best Telecom, Utilities & Hi-Tech outsourcing project, 2009 Best Telecom outsourcing project, 2007 Best offshoring Operation of the year, 2005 Best Financial Services outsourcing project September 2005


IEXcellence Award 2008 for EMEA (Europe, the Middle East and Africa) region in Work Force Management (WFM)
WFM Deployment for single site operations and Best Practices recognition of WFM deployment for Multisite operations


IQPC Awards 2010
Winners in the "Best Process Improvement in Service and Transaction project" category Honorary mention in the "Best Process Improvement project under 90 days" category Chandeep Singh "Executive Vice President" was the winner in the "Deployment Leader of the Year" category
IQPC Awards 2008
Third place in the “Best Project in services & transaction” category Winners in the “Best Project in services & transaction” category Chandeep Singh (Executive Vice President – Process Excellence) won the Honorary mention (runners up) award

IQPC Awards 2007

Won Honorary mention (runners up) in the Healthcare category
Winners in the “Best Defect Elimination in services & transaction” category
Winners in the “Best Defect Elimination in Services & Transaction” category
Winners in the “Best Design for Six Sigma” category

The Global Six Sigma Awards 2008:

Best Project Achievement in Business Improvement in Sales Marketing or Customer Experience
Best Achievement of Organization in Business Improvement in Transactional Category & Deployment Leader


Rajiv Ghandhi National Quality award (RGNQA) 2008
Commendation certificate in the large scale service industry - others category


Lean and Six Sigma Excellence Awards 2009:
First Place in "DMAIC Services" category for a project on Enhancing Customer Experience for a FTSE 100 Financial Servicers provider

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Industry rankings

	The 2010 Global Outsourcing 100:
Ranked 25th in top 100 companies providing outsourcing services globally Ranked in top 10 in leaders for Financial Services, Healthcare, Telecommunications, Transaction Processing Services, CRM Services, Industry Specific Services and serving the geographies of India and UK

	The 2009 Black Book ofOutsourcing
Ranked at number 9 in 2009 Top Cross-Industry BPO vendors

	KLAS ranking
Ranked number 2 amongst organization providing extended business, offices, services in Healthcare Industry

	The 2009 Global Services Survey:
No. 6 in Best Performing BPO provider and No. 8 in Best Performing Contact Center

	The 2009 IDC BPO Survey
Ranked in top 20 for Business Process Transformation, Cost Oprimization, ITO-BPO Ingraters and Innovation

	Gartner offshore BPO Service Providers Rank 2009
Ranked in Top 5 India-Centric offshore BPO service providers

	NASSCOM’s Top 10 ITES-BPO companies:
Among the Top 10 BPO companies in 2007, 2008 and 2009

Certifications


Firstsource awarded Payment Card Industry Data Security Standards Certification (PCI DSS)

First Pure-Play BPO in the world to achieve SOPC-2000 CSP Certification


First pure play BPO company in the world to obtain ISO 20000 (IT service management) and ISO 27001 (Information security management) certifications


Healthcare Provider services peer reviewed and approved by Healthcare Financial Management Association (HFMA)