Firstsource is managed by an experienced team of professionals drawn from across industries and cultures. The management team has specialists from diverse industries such as Finance, Banking, Telecom, Human Resources, IT services and BPO.
Ananda Mukerji, Managing Director and Chief Executive Officer
Matthew Vallance, President BFSI and Telecom & Media/MD, Europe
Michael A. Shea, President Healthcare/CEO, North America
Aashu Calapa, Executive Vice President, Human Resources
Carl Saldanha, Global Chief Financial Officer
Chandeep Singh, Executive Vice President, Process Excellence
Chandra Iyer, Executive Vice President & Head of Asia Business Unit
Sanjeev Sinha, Executive Vice President, Banking Financial Services & Insurance
Sanjiv Dalal, Chief Technology Officer
Santanu Nandi, Executive Vice President, Telecom and Media
Vrinda Walavalkar, Senior Vice President, Corporate Communications
Ananda Mukerji
Managing Director and Chief Executive Officer
Ananda Mukerji has been the CEO of Firstsource Solutions since inception in January 2002. Under his leadership, Firstsource has risen to be among the top five Indian pure-play BPO companies providing a wide range of customized solutions for clients in financial services, telecoms and media and healthcare.
Ananda began his career with ICICI, today India’s largest private sector bank. His over 17 years experience in finance covers project finance, corporate finance and investment banking. He has also been instrumental in setting up and/or managing a number of new businesses for the ICICI group including the infrastructure, structured finance and advisory businesses. He has also been CFO of Enron India Limited and Group CFO of BPL Communications Ltd.
Ananda has a Post Graduate Diploma in Management (PGDM) from the Indian Institute of Management (IIM), Calcutta and a graduate degree from the Indian Institute of Technology (IIT), Kharagpur.
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Matthew Vallance
President BFSI and Telecom & Media/MD, Europe
Matthew Vallance has 15 years of experience in the sales and marketing of technology products and services in the UK, mainland Europe and Asia. Since the inception of Firstsource, he has built an experienced team in the UK who engage with clients from conceptualization through to the delivery of their offshore strategy. Prior to this, he set up and ran InCode, a consulting business helping UK companies outsource IT services to India. Before forming InCode, he was head of the Indian subsidiary of Text 100 Plc, a FTSE-listed global technology PR consultancy. Companies including Microsoft, British Telecom and Compaq retained Text 100 India.
Matthew holds a Diploma in Marketing from the Chartered Institute of Marketing and a Bachelor of Arts (Honours) degree in European Business Studies from the Buckinghamshire Business School.
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Michael A. Shea
President Healthcare/CEO, North America
Michael founded MedAssist in 1989 and has been the driving force behind the vision and growth of the company. His vision of "Bridging the Gap" between health care delivery and reimbursement, with a focus on patient advocacy, helped pioneer the acceptance of eligibility outsourcing nationally in the US.
Michael has been the CEO of MedAssist since inception and has led numerous acquisitions and successful integrations over the last 19 years. He is responsible for the strategic plan of the company which includes all product lines, key personnel and overall direction. In 2003, Michael was the recipient of the Ernst & Young Midwest Entrepreneur of the year award for Healthcare. In 2005 and 2007, Michael has also been the recipient of one of the most influential Healthcare Leaders in the Louisville, Kentucky area by Business First.
Michael attended the Ohio State University in Columbus, Ohio.
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Aashu Calapa
Executive Vice President, Human Resources
Aashu Calapa has over 17 years of experience in the human resources function. During his tenure at Firstsource, Aashu has spearheaded the company’s growth from 1000 employees to 26000 employees globally. Prior to Firstsource, Aashu has worked with Wipro Infotech, one of India's leading IT companies, heading the human resources activities.
Aashu holds a Master's degree in Personnel Management & Industrial Relations from the Tata Institute of Social Sciences (TISS).
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Carl Saldanha
Global Chief Financial Officer
Carl has over 20 years of rich experience in the financial services industry divided between Banking and Corporate Finance. He has handled a combination of fast moving, high impact, growth oriented CFO roles with leading corporates. In his previous role as CFO at Jet Airways, Carl has been instrumental in leading a very successful IPO (USD 450m) and the acquisition of Sahara Airlines. He has also been CEO of Chase in India, Director & Head of Corporate Relationships at Deutsche Bank and CFO of of Essar Oil.
Carl has an MBA from the Asian Institute of Management, Philippines and a B Tech (Electrical Engineering) degree from IIT, Mumbai.
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Chandeep Singh
Executive Vice President, Process Excellence
Chandeep Singh has 13 years of experience during which he has helped implement TQM & ISO 9000 in various industries including automobile, processing & telecom and delivered QNI (Quality Net Income) worth $4.0 mn from Six Sigma projects.
Prior to joining Firstsource, he drove global metrics across BPO and call center operations as Director, Global Re-engineering Six Sigma in American Express. In General Electric (GE), he led the integration of Six Sigma with software systems compliant with CMMI level 5. Among other significant achievements, he used the DFSS approach to migrate and set-up GE's 1000 employee strong, finance and back-office operations in Dalian, China.
Chandeep holds a Master's degree in industrial engineering from the University of South Florida and a graduate degree in industrial engineering from the Thapar Institute in Patiala. He is also lead auditor accredited from Cranfield University and a certified Master Black Belt from General Electric.
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Chandra Iyer
Executive Vice President & Head of Asia Business Unit
Chandra Iyer has over 27 years of work experience and currently heads the Asia business at Firstsource. Prior to joining Firstsource, Chandra has worked within ICICI, today India’s largest private sector bank, as well as with ANZ Grindlays Bank and Standard Chartered Bank.
She has held several senior positions and managed numerous international and domestic business functions and projects in banking, technology, servicing and outsourcing.
Chandra has a Masters degree in commerce and a management qualification in finance.
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Sanjeev Sinha
Executive Vice President, Banking Financial Services & Insurance
Sanjeev Sinha has over 15 years of experience in diverse fields such as teaching, IT and business consulting, production and marketing. Prior to Firstsource, he worked for Sony Electronics, BISIL, IBM Global Services and i2 Technologies in the US, and for Castrol and Tata Steel in India.
Sanjeev has a PhD in business administration from the University of Illinois at Urbana-Champaign, a Post Graduate Diploma in Management (PGDM) from the Indian Institute of Management (IIM), Ahmedabad and a graduate degree in mechanical engineering from Birla Institute of Technology, Ranchi.
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Sanjiv Dalal
Chief Technology Officer
Sanjiv Dalal has over 20 years of IT experience in the areas of technology, customized technology solutions and IT infrastructure. As CTO, Sanjiv is the architect of Firstsource’s Technology strategy. Under Sanjiv's leadership, Firstsource (then ICICI OneSource) became India's first BPO company to benchmark its security practices with global security standards. In 2007, Firstsource joined the league of a handful global companies that have adopted the Virtual Infrastructure Technology - use of virtual desktop technology and use of remote desktop support.
Prior to joining Firstsource, Sanjiv was the founder and CTO of Customer Asset, one of the early BPO companies in India. He was also a founder and CEO of Zyfax, a CRM software company headquartered in Mumbai, which developed Customer Leverage, the software solution on which Firstsource offers its customer management services. His previous work experience includes telecom consulting and a stint with the civil services.
Sanjiv has a graduate degree from the Indian Institute of Technology (IIT), Mumbai.
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Santanu Nandi
Executive Vice President, Telecom and Media
Santanu Nandi has over 16 years of experience in various industries including the contact center and BPO, consumer finance, engineering and IT.
Santanu has been associated with the BPO industry since inception and has worked with global leaders like Accenture, Convergys, GE Capital and Godrej & Boyce leading projects for clients in the UK, USA, Australia and India. He was part of the customer contact center in Accenture and was responsible for aggressively growing the business. Prior to joining Accenture, he led the operations team at Convergys and was responsible for setting up Service Management for Convergys in India. He also led Business Transition and Operations for the contact center of GE Capital International Service in India.
Santanu has a Post Graduate Diploma in Management (PGDM) from the Indian Institute of Management (IIM), Lucknow and a graduate degree in mechanical engineering from SGSITS, Indore.
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Vrinda Walavalkar
Senior Vice President, Corporate Communications
Vrinda has over 18 years of combined experience in journalism and corporate communications and currently heads the Corporate Communication function at Firstsource. Prior to joining Firstsource, Vrinda has headed the PR functions at Enron India, Tata - AIG Insurance Cos & Reliance Infocomm. She has also been COO of Adfactors PR, a leading Indian PR agency. Her experience spans the entire gamut of corporate reputation management including media, investor & community relations, internal communication and crisis & litigation PR. She has experience of a wide variety of corporate sectors including Energy, Telecoms, Media, Banking & Financial services, Pharmaceutical and Manufacturing.
Vrinda has a Masters degree in Analytical Chemistry from Bombay University, India and a Masters degree in Biopharmaceutical Analysis from the Medical College of Virginia, USA.
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