As the telecom sector matures, the industry faces challenges from many quarters, one of them being the area of fraud. Telecom fraud has serious repercussions on the dilution of brand equity and customer database of the telecom service provider in addition to telecom revenue leakage.

Firstsource has established an effective fraud management process to prevent revenue leakage. A third party fraud management platform is integrated with the billing platform and its proprietary logic triggers an alarm on detection of abnormal patterns in calls and/ or usage. This proactive telecom fraud detection strategy has assisted many companies, many of them among the leading global telecom service providers, avert 75% of revenue leakage.So the revenue assurance in telecom sector, strengthening their market share and improving operational efficiencies.

 

" with support from Firstsource, giffgaff has been able to launch a truly innovative mobile service that breaks boundaries in customer service and satisfaction. We have changed the approach to customer service with a radical, low cost, hands-off service model that still delights our customers. Firstsource’s willingness to embrace social media has helped us to be agile and responsive and establish a strong basis for growth. "

- Robbie Hearn,
  Head of Membership   Experience, giffgaff