Outsourcing

• India - The World's BPO Hub
• Best Practices in Vendor Management

Solution Design and Transition

• Process Identification and Migration: Getting it right!

Technology

• CIO cover story - Firstsource an early adopter of desktop virtualisation
• Improving the collections management process

Process Excellence(PE)

• PE Series 1
         - Paper 1 - PE: Delivering value for outsourcing projects
         - Paper 2 - Boost outsourcing performance with PE
         - Paper 3 - PE : Delivering enhanced operational performance management

Collections

• Article - Collections strategies for the UK market
• Article - Rightshoring collections
• Article - Gearing your operation for growth
• Survey report - Firstsource Collections Research

Brochures

• Corporate
• Banking, Financial Services and Insurance
• Telecommunications and Media
• Healthcare
• Collections