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Thought Leadership
Outsourcing
India - The World's BPO Hub
Technology
CIO cover story - Firstsource an early adopter of desktop virtualisation
Improving the collections management process
Process Excellence(PE)
PE Series 1
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Paper 1 - PE: Delivering value for outsourcing projects
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Paper 2 - Boost outsourcing performance with PE
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Paper 3 - PE : Delivering enhanced operational performance management
Telecommunications
Point of View - How provisioning BPO can transform telecom
Article - Rightshoring for Value creation in the brave new world
Article: Rightshoring for value creation for telecom operators
Collections
Article - Collections strategies for the UK market
Article - Rightshoring collections
Article - Gearing your operation for growth
Survey report - Firstsource Collections Research
Case Studies
Fortune 100 Healthcare company -
Award winning healthcare claims adjudications
Leading UK automobile insurance company -
Improved ‘bottom line’ and enhanced customer service/sales
Top 5 UK bank
- Award winning mortgage origination and servicing services
Leading UK financial services company -
Outperform through Process Excellence
Leading US credit card company -
Credit card business growth with improved customer service
Large US custody bank -
Alternate delivery hub set-up with global efficiencies
Top 25 US bank -
Better service at a reduced cost for remittance processing
Leading mobile telecommunications company -
Award winning onshore/offshore customer service
Leading Indian telecommunications company -
Multiple centers set-up delivering high quality and consistent customer service
Leading US electronic publishing company –
Innovative workflow distribution solution
Leading Indian private insurer:
Faster customer acquisitions and higher customer satisfaction
Collaterals & Newsletter
Brochures
Corporate
Banking, Financial Services and Insurance
Telecommunications and Media
Healthcare
Collections
Newsletter
Firstsource Business Flash - Issue no. 01, July 2008
Firstsource Business Flash - Issue no. 02, September 2008
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