Credit Cards Engagement Footprint

Total of 19 credit card clients including:

• 6 of the 10 largest U.S credit card companies
• 2 of the 10 largest U.K credit card companies

Leading US credit card company

• Inbound customer service – address changes, statements requests etc.
• Lost and stolen card request handling

Financial services subsidiary of a FTSE 100 bank

• Up-selling / cross-selling
• Dispute handling
• Card activation

Large UK financial services company

• Outbound telemarketing
• Offering balance transfers

One of the largest Indian banks

• Early stage collections
• Agency management