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  • Enhancing the Customer Experience.Simplified.

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  • Press Release Press Release
      Firstsource to Create 450 New Jobs in Transatlantic Recruitment Push
    Middlesbrough and Sunderland. March 19, 2015

  • Web Chat How to Guide Web Chat How to Guide
      Enhance Your Customer Experience with Web Chat Support
    Enterprises are fast realising the merit of using online web chat support to assist self-serve, delivering high levels..
  • Thought Post Thought Post
      Enhancing Your Customer Strategy with Workforce Optimization
    Bhupendra Gupta, and Manish Saxena | Source - SIG

  • “Firstsource professional consulting practice has been instrumental in undertaking operational assessment assignments through a team of six sigma certified process excellence and subject matter/operational experts..."


    Venn Laurence, Head of Asset Management Unit Collections & Recoveries, Permanent TSB

  • “Firstsource recently undertook an Operational cost reduction benchmarking consulting assignment for us at Tesco Insurance, which involved 2 weeks pre-assessment, two weeks on-site within our centres and two weeks pulling the data together and presenting it back to us...”

    Walton David X, Tesco Bank

  • “Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."


    Brian Allen, Head of Direct Banking, Ulster Bank

  • Nelson Hall The Role, Application, and Benefits of Digital Customer Experience
    All data and figures included in this whitepaper were obtained from a NelsonHall...

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  • Web Chat Sales Web Chat Sales
    How to Achieve Higher Sales Conversion and Develop New Sales Channels Through Web Chat and Online Forums...

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  • Customer Intelligence is new black Customer Intelligence is the New Black
    Deriving Actionable Insights from Customer Interactions to Reduce Cost-to-Serve and Customer...

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  • Welsh Contact Centre Awards 2015
    Firstsource won Three Awards

  • National Outsourcing Association Awards

    National Outsourcing Association Awards
    Telecommunications Utilities and High-Tech Outsourcing Project of the Year Award 2014 for its partnership with giffgaff

  • Ventana Research Summit

    Ventana Research Summit

    Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award


  • Live Webinar: Firstsource presents: Efficiency in Process- Turning the Customer Claims Experience into a Competitive Advantage
    Date: 31st Mar 2015
  • 5 Ways to Reduce Abandon Rate and Improve Customer Experience
    Customers like to do business with companies that make things simple for them. A little bit of difficulty or complication, and they abandon or avoid the transaction...
  • The Contact Center Team Leader: Striving for Excellence
    Team leaders or supervisors in a contact center are like sergeants in an army — they form the backbone of the entire troop...
  • 5 Ways to Use Emotional Intelligence for Customer Engagement
    Most of the front-line staff in a contact center would have, at some point, encountered irritated, angry and even irrational customers...
  • India 
    New Link Road, Malad West
    Paradigm B, 5th Floor, Mindspace 
    Mumbai 400 064
    Tel.: +91 22 6703 5700
    Fax: +91 22 6703 5701
  • UK
    1 Beadon Road
    Space One, London W6 0EA
    Tel: +44 20 8237 4500
    Fax: +44 20 8237 4501
  • USA
    1661 Lyndon Farm Court
    Louisville, Kentucky 40223
    Tel: +1 502-499-0855
    Fax: +1 502-515-5364

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