“Firstsource recently undertook an Operational cost reduction benchmarking consulting assignment for us at Tesco Insurance, which involved 2 weeks pre-assessment, two weeks on-site within our centres and two weeks pulling the data together and presenting it back to us...”
Walton David X, Tesco Bank
“Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."
Brian Allen, Head of Direct Banking, Ulster Bank
“We have a strategic partnership with Firstsource which works extremely well. Together we are inventing a new customer communication channel to enhance the customer experience and provide a human face to the web..."
Wendy Schratz, Director of e Experience, BSkyB