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  • Enhancing the Customer Experience.Simplified.

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  • Web Chat How to Guide
      Enhance Your Customer Experience with Web Chat Support
    Enterprises are fast realising the merit of using online web chat support to assist self-serve, delivering high levels..
    .
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  • Press Release
      WorkFlex Solutions partners with Firstsource Solutions
    Mumbai. January 14, 2015

     
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  • Thought Post
      Enhancing Your Customer Strategy with Workforce Optimization
    Bhupendra Gupta, and Manish Saxena | Source - SIG

     
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  • “Firstsource professional consulting practice has been instrumental in undertaking operational assessment assignments through a team of six sigma certified process excellence and subject matter/operational experts..."

     

    Venn Laurence, Head of Asset Management Unit Collections & Recoveries, Permanent TSB

  • “Firstsource recently undertook an Operational cost reduction benchmarking consulting assignment for us at Tesco Insurance, which involved 2 weeks pre-assessment, two weeks on-site within our centres and two weeks pulling the data together and presenting it back to us...”

    Walton David X, Tesco Bank

  • “Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."

     


    Brian Allen, Head of Direct Banking, Ulster Bank

  • The Role, Application, and Benefits of Digital Customer Experience
    All data and figures included in this whitepaper were obtained from a NelsonHall...

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  • Web Chat Sales
    How to Achieve Higher Sales Conversion and Develop New Sales Channels Through Web Chat and Online Forums...

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  • Customer Intelligence is the New Black
    Deriving Actionable Insights from Customer Interactions to Reduce Cost-to-Serve and Customer...

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  • National Outsourcing Association Awards

    National Outsourcing Association Awards
    Telecommunications Utilities and High-Tech Outsourcing Project of the Year Award 2014 for its partnership with giffgaff

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  • Ventana Research Summit

    Ventana Research Summit

    Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award

     

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  • National Outsourcing Association’s Outsourcing Professional Awards
    Firstsource Partnership with giffgaff Wins Two Awards

     

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  • No new events scheduled

  • Why Building Customer Loyalty Matters in Business
    Customers are the lifeblood of any business. Meeting their needs and ensuring their satisfaction is imperative. Unless an organization cares about its customers...
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  • Contact Centre Trends to Watch Out for in 2015 – Part 1
    As we set in motion new plans for 2015 with much anticipation, industry experts are considering a few trends for contact centres...
     
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  • How to Improve Productivity with Work at Home Model – Part 2
    In the last blog post we discussed the advantages and disadvantages of Work at Home Model...
     
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  • India
    Paradigm B, 5th Floor, Mindspace,
    New Link Road, Malad West,
    Mumbai 400 064
    Tel.: +91 (22) 6703 5700
    Fax: +91 (22) 6703 5701

  • UK
    Space One,
    1 Beadon Road,
    London W6 0EA
    Tel: +44 (0)20 8237 4500
    Fax: +44 (0)20 8237 4501

  • USA
    1661 Lyndon Farm Court,
    Louisville, Kentucky 40223
    Tel: +1 502-499-0855
    Fax: +1 502-515-5364



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