• Business Process Management.Simplified.

  • Enhancing the Customer Experience.Simplified.

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  • Thought Post
      Cyber Monday: John Lewis and Burberry Provide Shining Example for All Brands to Follow
    Dermot Walsh, VP, Business Development  | Source - International Business Times
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  • Press Release
      Firstsource and giffgaff win at National Outsourcing Association Awards
    London, Mumbai. December 01, 2014


     
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  • Firstsource in the News
      Apple Pay is Only the Start: Mobile Wallets are About to Take Off
    Oct 21, 2014.
    City A.M.

     
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  • “Firstsource professional consulting practice has been instrumental in undertaking operational assessment assignments through a team of six sigma certified process excellence and subject matter/operational experts..."

     

    Venn Laurence, Head of Asset Management Unit Collections & Recoveries, Permanent TSB

  • “Firstsource recently undertook an Operational cost reduction benchmarking consulting assignment for us at Tesco Insurance, which involved 2 weeks pre-assessment, two weeks on-site within our centres and two weeks pulling the data together and presenting it back to us...”

    Walton David X, Tesco Bank

  • “Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."

     


    Brian Allen, Head of Direct Banking, Ulster Bank

  • The Role, Application, and Benefits of Digital Customer Experience
    All data and figures included in this whitepaper were obtained from a NelsonHall...

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  • Web Chat Sales
    How to Achieve Higher Sales Conversion and Develop New Sales Channels Through Web Chat and Online Forums...

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  • Customer Intelligence is the New Black
    Deriving Actionable Insights from Customer Interactions to Reduce Cost-to-Serve and Customer...

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  • National Outsourcing Association Awards

    National Outsourcing Association Awards
    Telecommunications Utilities and High-Tech Outsourcing Project of the Year Award 2014 for its partnership with giffgaff

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  • Ventana Research Summit

    Ventana Research Summit

    Firstsources’ Customer Intelligence Service Receives 2014 Technology Leadership Award

     

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  • National Outsourcing Association’s Outsourcing Professional Awards
    Firstsource Partnership with giffgaff Wins Two Awards

     

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  • No new events scheduled

  • Addressing the Shift from Multi-channel to Omni-channel
    The rapid growth of smartphones and tablets has brought about a sea change in the way consumers contact, communicate or conduct business with an enterprise...
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  • Consumers Rule the Roost – Affordable Care Act (ACA) Part-2
    As the Obamacare or ACA brings more Americans under the healthcare benefits umbrella, more people now have access to affordable and quality health insurance...
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  • Affordable Care Act: Adding Up the Numbers for Healthcare Insurance Industry. (Part -1)
    The Patient Protection and Affordable Care Act (PPACA), more commonly known as the Affordable Care Act (ACA) or Obamacare...
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  • India
    Paradigm B, 5th Floor, Mindspace,
    New Link Road, Malad West,
    Mumbai 400 064
    Tel.: +91 (22) 6703 5700
    Fax: +91 (22) 6703 5701

  • UK
    Space One,
    1 Beadon Road,
    London W6 0EA
    Tel: +44 (0)20 8237 4500
    Fax: +44 (0)20 8237 4501

  • USA
    1661 Lyndon Farm Court,
    Louisville, Kentucky 40223
    Tel: +1 502-499-0855
    Fax: +1 502-515-5364



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