“Firstsource professional consulting practice has been instrumental in undertaking operational assessment assignments through a team of six sigma certified process excellence and subject matter/operational experts..."
Venn Laurence, Head of Asset Management Unit Collections & Recoveries, Permanent TSB
“Firstsource recently undertook an Operational cost reduction benchmarking consulting assignment for us at Tesco Insurance, which involved 2 weeks pre-assessment, two weeks on-site within our centres and two weeks pulling the data together and presenting it back to us...”
Walton David X, Tesco Bank
“Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."
Brian Allen, Head of Direct Banking, Ulster Bank