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  • Firstsource completes acquisition of ISGN’s Business Process Outsourcing Division Firstsource completes acquisition of ISGN’s Business Process Outsourcing Division
     
    ISGN, headquartered in the U.S. has over 950 employees working in the BPO division out of its offices in India and the U.S.
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  • Synexus Partners With Firstsource to Enhance the End-to-End Clinical Trial Experience Firstsource reports Fiscal 2016 revenues of Rs 32,303 million, Y-o-Y growth of 6.4%
     
    EBIT and PAT margins expanded by 31 bps and 48 bps respectively during the year
     
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  • Thought Post Thought Post
      Enhancing Your Customer Strategy with Workforce Optimization
    Bhupendra Gupta, and Manish Saxena | Source - SIG

     
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  • “Firstsource professional consulting practice has been instrumental in undertaking operational assessment assignments through a team of six sigma certified process excellence and subject matter/operational experts..."

     

    Venn Laurence, Head of Asset Management Unit Collections & Recoveries, Permanent TSB

  • “Firstsource recently undertook an Operational cost reduction benchmarking consulting assignment for us at Tesco Insurance, which involved 2 weeks pre-assessment, two weeks on-site within our centres and two weeks pulling the data together and presenting it back to us...”

    Walton David X, Tesco Bank

  • “Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction..."

     


    Brian Allen, Head of Direct Banking, Ulster Bank

  • Leveraging Web Chat for Customer Engagement Leveraging Web Chat for Customer Engagement
    A comprehensive whitepaper on how Web Chat support can be a critical differentiator..
    .

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  • Nelson Hall The Role, Application, and Benefits of Digital Customer Experience
    All data and figures included in this whitepaper were obtained from a NelsonHall...

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  • Customer Intelligence is new black Customer Intelligence is the New Black
    Deriving Actionable Insights from Customer Interactions to Reduce Cost-to-Serve and Customer...

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  • 2015 Frost & Sullivan Asia Pacific Contact Centre Outsourcing Customer Value Enhancement Award

    2015 Frost & Sullivan Asia Pacific Contact Centre Outsourcing Customer Value Enhancement Award

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  • Welsh Contact Centre Awards 2015
    Firstsource won Three Awards

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  • National Outsourcing Association Awards

    National Outsourcing Association Awards
    Telecommunications Utilities and High-Tech Outsourcing Project of the Year Award 2014 for its partnership with giffgaff

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  • Live Webinar: Firstsource presents: Efficiency in Process- Turning the Customer Claims Experience into a Competitive Advantage
    Date: 31st Mar 2015
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  • 7 Ways to Improve the Customer Experience
    At the heart of every company is its customer experience. Whatever the reality, your customer experience is the way your organization...
     
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  • Delivering an Omni-Channel Experience for Customers
    The demand for an omni-channel customer experience will be amplified by the need for near perfect execution...
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  • Contact Centre Success – Getting the Basics Right
    For the call centre to deliver a good customer experience consistently, it must empower agents to provide the kind of service the organisation...
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