We are delighted to have celebrated multiple Firstsource award wins at the North East Contact Centre Awards last week!
After being shortlisted for four North East Contact Centre awards, Firstsource kicked off the night by winning gold in the Contact Centre of the Year (under 250 seats) category. This award recognises the Firstsource Middlesbrough team’s commitment to understanding and responding to customer needs, and delivering great customer experiences.
The Middlesbrough HR team was also successful in the Recruitment Champion category, taking home silver for its commitment to making Firstsource an employer of choice, while delivering value to our clients and contributing to Firstsource’s overall business performance.
Johnny Auton, General Manager – Operations at Firstsource, was awarded gold in the Inspirational Leader 2017 category, which recognises his commitment to continually delivering vision with demonstrable results. Devinder Singh, Quality Team Leader – Service Excellence, also took home the silver in the Customer Experience Champion of the Year category, as a result of his passion and drive to make a significant difference to customer experience.
The news follows our recent wins at the GSA Awards, UK Customer Experience Awards, ECCCSA Awards and our most recent shortlisting in the UK Complaint Handling Awards 2018.
Commenting on the wins, Adam Gould, SVP and Head of UK Operations at Firstsource Solutions, said: “I’m delighted that the work of our Middlesbrough team has been celebrated once again. These wins are exciting news for our business and testament to the dedication of our Middlesbrough team. Well done to Johnny Auton and all of the team in Middlesbrough.”
Firstsource, a RP-Sanjiv Goenka Group company is a customer experience expert and global provider of customised BPM (Business Process Management). Firstsource partners with brands including FTSE 100, Fortune 500 and Nifty 50 companies in the Banking, Financial Services and Insurance, Healthcare, Telecommunications and Media sectors. We operate in India, the Philippines, the UK and the US.