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Firstsource Mental Health Toolkit rolled out to its UK operations

  • UK
  • March 20th, 2017
  • Press Releases
  • Toolkit developed in Northern Ireland can now be accessed by 5000 employees across the UK

    Belfast/ Derry/ Londonderry 13th March, 2017: Firstsource Solutions, one of Northern Ireland’s largest private sector employers, is tackling mental health in the workplace with an innovative toolkit to help equip management with the key skills required to recognise the early triggers and symptoms.

    The new toolkit was developed for Belfast and Derry/Londonderry centres in partnership with Action Mental HEALTH (amh) and Business in the Community. Following a successful pilot in NI, the new initiative will now be rolled out across all Firstsource UK sites including Belfast, Londonderry, Cardiff, Derby, Middlesbrough and Warrington.

    Firstsource is a leading global provider of Business Process Management (BPM) services and recognises that stress and poor mental health can be contributing factors to long-term sickness absence. In Northern Ireland alone, mental ill health costs the local economy approximately £4bn every year.

    A happy and healthy workforce is key to strong performance, and the introduction of this toolkit will enable some 5000 employees to receive support and guidance if needed.

    Speaking at the launch of the toolkit, Laura Hourican VP HR UK of Firstsource said; “As an employer, we have a duty of care for all our employees, and our people are at the centre of everything we do. We are committed to being proactive about mental health in the workplace, across all of our sites.

    “This toolkit essentially enables managers to recognise the initial signs of mental health problems. It also gives them sufficient tools to provide help and communication in those early stages. It also equips them with the knowledge to signpost employees towards professional help.”

    Recent statistics indicate that one in four people will experience some form of mental health problem in their lifetime. Having an ongoing support network such as this within every workplace, could make a massive difference for those who need guidance.

    Amy Kieran from Business in the Community Northern Ireland commented on their ongoing work with Firstsource in supporting the development and implementation of the Mental Health Toolkit for Line Managers; “Firstsource were one of several companies who engaged with Business in the Community and Action Mental Health to support the development of the Toolkit. We are delighted to continue to work with and support Firstsource as this is implemented across the business, providing a vital resource that will benefit many employees across the UK.

    “We are certain that the toolkit will offer the right support and reassurance for managers to feel more confident in addressing mental health in the workplace. Being able to proactively support employees dealing with this issue, and facilitate them towards professional support, is important in helping to create a positive progression for those affected by mental health issues at work.”

    About Firstsource

    Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized business process outsourcing (BPO) services to the Healthcare, Telecom & Media, Banking, Financial Services and Insurance industries. The company’s clients include Fortune 500, FTSE 100 and Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Sri Lanka, Philippines, UK and US. (

    About the Mental Health Toolkit for Line Managers

    Developed by Business in the Community Northern Ireland, in partnership with Action Mental Health, The Mental Health Toolkit for Line Managers is a free resource designed to help support employers to deal with mental health issues in the workplace. To download a copy visit

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