News & Perspectives

Customer engagement in a post channel world: how AI will revolutionise customer experience

  • Rick Sturge
  • London
  • December 8th, 2016
  • In the News
  • As published in NetImperative

    The rise of AI opens up a whole new range of possibilities for digital self-serve. Rick Sturge, EVP Business Development at Firstsource Solutions looks at how brands can prepare for the move towards AI, particularly on mobile.

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