News & Perspectives

Enhance Your Customer Experience with Web Chat Support

  • May 18th, 2016
  • BlogIn the News
  • Enterprises are fast realising the merit of using online web chat support to assist self-serve, delivering high levels of customer satisfaction and adding a human touch to the online customer experience. Web chat is preferred by customers and organizations for its tremendous cost savings and enhanced agent efficiencies.

    Benefits of web chat

    Web chat offers unmatched potential for improving customer service and increasing revenue. Some of the compelling reasons why web chat is becoming central to the customer service strategy are:

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